Return and exchange terms
Both defective and non-defective items may be returned, and we also accept exchange requests when inventory permits. Contact us within 30 days of the delivery date. A non-defective request can result from changing your mind, a preference issue, or selecting an unsuitable item; damaged, flawed, wrong, incomplete, or materially inaccurate merchandise is also covered.
Only merchandise that is new, unused, and still in original condition is eligible. Original packaging, tags, and all accessories must be included. The return method is by mail. A free return label is placed in the package, and no restocking fee is charged.
Authorization is required before a parcel is mailed. Provide the order number, email used at checkout, and an explanation. Damage, defects, wrong shipments, or missing pieces require photographs or video showing the item and packaging. Do not send an unapproved return. Exchanges are fulfilled only from available stock.
An approved refund goes back to the original payment method and is processed within 10 days of approval. Posting time after processing is controlled by the bank or payment service.
Email: oltench68@gmail.com
Mailing address: 973 E Capital St, Columbus, OH, 43215, US
Phone: (937) 526-4011